Brakes Group believe our five values will drive never-ending business transformation. These principles are a critical part of our business strategy. They influence the way every employee works and conducts business on a daily basis.

Unyielding integrity

To comply with all applicable laws, regulations and ethics in each country the group operates. Brakes Group employees are required to comply with the company code of conduct, which prohibits illegal, corrupt or unethical practices and also expects high standards of probity. We are committed to trading fairly, ensuring everyone in our supply chain is treated with honesty, fairness and respect at all times.  Download a copy of our Code of Conduct brochure.

Customer focussed

We are dedicated to providing our customers with an outstanding service. We pride ourselves on being ‘big on listening’ and our customers keep us up to date with what they require. We promise every customer a friendly, flexible and helpful service from their local team. We are constantly reviewing our customer service levels and introducing ways to ensure that we are continually improving. This includes regularly training our people and investing in the latest technology to ensure every customer is satisfied.

People focused

We know the importance of valuing each and every member of the Brakes Group team. We benefit greatly from the diverse people, experience and perspectives we have within our organisation. We treat our employees fairly and with respect and dignity. We strive to create an environment based on trust, honesty and the drive to fulfil a common goal. Working together we can identify opportunities and respond quickly to ensure we always offer our customers leading edge solutions.

Performance based

We always aim to be the best. Our customers expect nothing less. We are constantly listing to customers, learning from them and ensuring that we act on what we are told. We set very high standards, stretching and achievable business targets and we create an environment for our people to succeed. We have established a culture of celebrating outstanding performance.

Leadership driven

We believe providing our people with clear and inspirational leadership will result in excellent customer service and outstanding performance. We strive to retain and attract exceptional leaders at all levels throughout our business. To provide them with help, support and training to ensure they can lead and develop their teams.